FAQs
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WHAT TYPE OF ECZEMA DO YOUR PRODUCTS HELP?
There are more than 11 types of skin conditions that cause eczema. Our clients have reported relief in terms of itchiness, dryness, swollen and redness from Atopic Dermatitis (the most common), Irritant dermatitis, Allergic contact dermatitis, Pompholyx (dyshidrotic eczema), Xerotic (dry skin) eczema and Seborrheic dermatitis which is the reason we have developed serum initially.
IS IT SAFE TO USE ON MY CHILDREN?
Yes. Anyone above 3 years old can use all our products. We use all-natural ingredients and unlike medicine, it doesn’t have any side effects. Atopic Dermatitis affects males and females equally and accounts for 10%-20% of all referrals to dermatologists. Of those affected, 65% of patients develop symptoms in the first year of life, and 90% develop symptoms before the age of 5. This is the reason we have designed all our eczema products safe for all ages above 3.
CAN I USE ECZEMA CREAM TO HELP MY DRY SKIN?
Absolutely, yes. Our eczema products help this condition by addressing dryness, swelling and itchiness. Our formula is designed to hydrate the skin not just on the surface but under the top layer so you will definitely see your skin hydrate within 14 days of daily usage.
WHAT IS THE DIFFERENCE BETWEEN ECZEMA CREAM AND ECZEMA SERUM?
Our Eczema cream and Eczema serum have the same ingredients so our customers reported similar outcomes when they use both. While the cream is easier to apply to most of the body, we have designed the serum to be helpful on hard-to-reach areas hiding behind hair such as the scalp, eyebrows, and private parts. Serums are also preferred to prevent discoloration on clothing and accessories.
WHAT IS THE RECOMMENDED USAGE
The most important aspect of the usage is to use it on a regular basis such as daily. The frequency of the usage will depend on the severity of your condition so if you have severe rash and cracks, you may want to use it once a few hours. Most customers get relief from itchiness within an hour and most dry skin conditions get relief within 7 days of twice-a-day use.
Dispense 5-6 drops of serum or an almond size cream for every 2in by 2in the area to your fingertips and rub lightly to give some heat to activate it. Apply it to the affected area gently until it covers the entire area like a thin layer. Repeat frequently as you feel throughout the day since there are no side effects or overuse. For first-time users, we recommend applying more often on the first few days and then reducing the frequency to as needed.
HOW MUCH SERUM SHOULD I USE?
Dispense 2-3 drops onto your fingertips and rub them together lightly. Gently press the serum onto your clean face and neck area, distributing evenly. Allow the oil to absorb for 3-5 minutes before applying moisturizer or makeup. If your skin feels oily after 3-5 minutes, you are using too much facial oil. If your skin feels dry, then try using a few more drops of oil. Your skin will feel hydrated, soft, and smooth after applying the correct amount.
CAN I STILL USE MOISTURIZER?
This will depend on your skin. After applying facial oil, wait 3-5 minutes for the oil to absorb into your skin. Then try applying a light moisturizer. If the moisturizer is too heavy, leave it out.
CAN I WEAR MAKEUP OVER FACIAL SERUM?
Yes. Let the serum absorb into your skin for 3-5 minutes after applying it before putting on makeup. If your skin feels oily after this, you are using too much facial oil. If your skin feels dry, then try using a few more drops of oil. Your skin will feel hydrated, soft, and smooth after applying the correct amount.
WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?
We all natural ingredients and stay away from artificial preservatives.
They typically have a shelf life of 24 months.
Store at room temperature away from direct sunlight.
DO YOU GIVE DISCOUNTS?
Yes, There are several ways to save and earn rewards!
- Free shipping on all orders over $30.
- Subscribing our products and bundles automatic discounts.
- Post a photo review and earn $10 towards your next purchase.
- Post a video rewiew and earn $15 towards your next purchase.
- Give $10 Get $10 - refer us to your friends. They will earn a $10 discount on their first order and we'll add a $10 credit to your account.
We also have a reward system where you can earn points towards your future purchases.
- Signup or Create an account.
- Post any kind of review on our site.
- Social media likes and posts.
- and many more...
HOW MUCH IS SHIPPING?
U.S. Standard Shipping is free for orders over $30. For orders under $30, shipping is calculated based on destination. Orders typically arrive in 10 days from the date they are ordered.
WHEN ARE YOU NOT RESPONSIBLE FOR REFUNDS OR REPLACEMENTS?
When – Packages are refused due to high duties and taxes. – Packages are refused by the customer upon delivery. – Packages are not picked up by the recipient at the holding facility. – Packages cannot clear customs because of restrictions. – Items are missing because they are confiscated by customs. – The package has an inaccurate or incomplete address. – The order is en route. – The package is subject to issues with the carrier, including, but not limited to, packages that are stolen, marked as delivered but not received by the customer, marked as undeliverable, or returned to the sender. – The requested return or exchange is for The Full Travel Set and/or free gifts included in the order at no charge.
WHEN WILL IT ARRIVE?
Orders are shipped daily from our warehouse in Laguna Beach, CA.
Expect delays during observed holidays.
Bad weather may also impact deliveries.
WHAT IS THE DIFFERENCE BETWEEN A SERUM AND A CREAM?
Serums are water-based products that have a smaller molecule size, so they can penetrate deeply into the skin. Serums hydrate and provide some of the most potent botanicals that work on the deeper layers of the skin. Creams tend to have a larger molecule size than serums, and work on the upper layers of the skin. Our creams are extremely moisturizing and work to help skin have a protective layer to keep your skin healthy and moist. We recommend using a serum and an cream daily. Serums should be applied first after a bath or our cleanser (Botanical), pause until it’s completely absorbed (3-5 minutes), and finally cream should be applied.
HOW DO YOU SUPPORT ENVIRONMENTAL SUSTAINABILITY?
We believe mother Nature has everything we need to help our body heal itself, and reverse aging and decay. That’s why it’s our duty to protect mother nature in return. We utilize glass jars and bottles for all our product packaging. We also minimized the use of ink on our labels and packaging. In addition, every year we will donate $1 for every product we sell on the day of May 6th every year, the day of Hıdırellez which celebrates the arrival of spring around the Balkans and Turkey. We ask our customers which charities the money should go to on social media. Why Hıdırellez? There are two reasons: One widespread belief suggests that Hızır has attained immortality by drinking the water of life. He often wanders on the earth, especially in the spring, and helps people in difficulty. People see him as a source of bounty and health, as the festival takes place in spring, the time of new life.[1] To date, the arrival of spring or summer, figuratively meaning the rebirth of nature or the end of winter, has been celebrated with ceremonies or various rituals at every place in which mankind lives. Within the seasonal cycle, winter symbolizes death; spring symbolizes revival or regeneration of life. Thus, the time for the days full of hope, health, happiness, and success comes. Therefore, Hıdırellez Day is highly significant since it is believed to be the day on which Hızır and İlyas met on the earth, which is accepted as the arrival of spring/ summer. From a young age, our mom showed us how we get what we wanted. As a family, we draw vision boards on paper on May 5th of every year and put the paper at the bottom of a rose bush along with leaves from 41 plants. We take the paper on May 6th, after the family picnic, and drop it to either the mediterranean sea or a river that goes into the mediterranean sea!
DO YOU SHIP INTERNATIONALLY?
We currently ship within the United States.
IS IT SAFE TO USE MY CREDIT CARD?
Yes. Your personal information along with your card details are encrypted and sent over a secure connection using 128-bit encryption.
DO YOU ACCEPT RETURNS?
Your satisfaction is our goal. We are a brand that wants to go above and beyond so that we can turn every customer into our spokesperson. We understand that there are some instances where a product might not be the right fit for you or you placed the order by mistake. If you don’t enjoy your first package from us, we would be happy to help return or exchange your products within 30 days of receipt. To request a return, simply log on to your account and click "Request return" button under your order. The returned items must have at least 50% or more of the product left in the bottle in order to qualify and must have been purchased through directly our website.