Refund policy

Mythology & Me Skincare - Refund Policy

At Mythology & Me, we prioritize your satisfaction. Our commitment to exceptional skincare is unwavering. To facilitate a fair refund process, please review our detailed policy below:


Refund Eligibility:

  1. 60-Day Satisfaction Guarantee: Our refund policy allows for a full refund within 60 days from the date of purchase.
  1. Product Return: To be eligible for a refund, the product(s) must be returned within the specified 60-day period. Proof of purchase, such as an order number or receipt, is required for processing.
  1. Proof of Usage: To support your refund request, we may ask for evidence of proper usage of the product(s). This could include photographs showing the product's usage or an explanation of the skincare routine followed.
  1. Proof of Lack of Results: If you're seeking a refund due to lack of results from proper usage, please provide additional details about your skincare routine, frequency of use, and any specific concerns addressed with the product.


Terms and Conditions:

  1. Return Shipping: Customers are responsible for return shipping costs unless the product is deemed faulty or damaged upon receipt.
  1. Limitations: Each customer/household is eligible for one refund per product within a specified time frame. Multiple refund requests for the same product may not be honored.
  1. Damaged or Faulty Products: If you receive a damaged or faulty product, please contact our customer support team immediately for assistance. We may require photographic evidence or additional information to process such claims.
  1. Refund Processing: Refunds will be initiated within 7-10 business days after receiving and verifying the returned product(s). The timeline for the refund to reflect in your account may vary based on your financial institution.


Fraud Prevention:

  1. Fraudulent Claims: Mythology & Me reserves the right to refuse refunds for suspicious or fraudulent claims. Claims that raise concerns regarding misuse or abuse of our refund policy will be thoroughly investigated.
  1. Legal Compliance: This refund policy is subject to local laws and regulations and may be updated or modified accordingly to ensure compliance.


Contact Us:

For any inquiries, concerns, or to initiate a refund, please contact our customer support team at [Customer Support Email/Phone] during business hours.

By purchasing from Mythology & Me, you agree to adhere to this refund policy.

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Your satisfaction is our goal. We are a young company that wants to go above and beyond so that we can turn every customer into our spokesperson. We understand that there are some instances where a product might not be the right fit for you or you placed the order by mistake. If you don’t enjoy your first package from us, let us know so that we can help return or exchange your products within 30 days of receipt, using the contact form to obtain a return label for your purchase.

The returned items must have at least 50% or more of the product left in the bottle in order to qualify and must have been purchased through directly our website.

Please note:

– We are not able to refund the original shipping charges as these are paid directly to the carrier.

– All returns must be received at our facility within 2 weeks of the return label is emailed, otherwise, we will not be able to authorize the full refund.

- Buket and Team